We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-57368676', '');}, 'log_autolink_impression');flight and were told we had to re-book within a year of our original purchase. I think that's poor customer service, but okay. When autocomplete results are available use up and down arrows to review and enter to select. I tried asking to speak to a supervisor again, and he hung up on me. Read AeroMexico’s COVID-19 approach and policy. For inexpensive tickets, the battle may not be worth your time. The only option they gave me was a voucher for the price I paid that had to be used by the end of October. Spirit Airlines. As I’ve said before, once you accept a travel credit in lieu of a refund, you have entered a new agreement with the airline and will not be eligible for any mandated refunds. Therefore, it is best to go through online channels first. Air Canada now states on its refund options page that “Cancellations resulting from the COVID-19 crisis are considered outside our control.” In Europe, Regulation 261 provides some of the best consumer protections in the world for air travel, but the coronavirus falls under an “extraordinary circumstance” and even though you are still entitled to a refund for cancellations, you will not receive additional compensation. That's not good.. Perhaps, have you tried their one New York City office? These things happen. Refunds are permitted only if your flight is cancelled". 112 West 34th Street #110, New York,, NY 10120. Finally, I hung up and called back. This will require a lot of paperwork and can take some time, but could be your best course of action. AM 591 MEX 10:35 CUN 12:57 (THIRD CHANGE OPTION) When I booked my family's flight reservations in January 2018 I … Thank you, US Business Traveler. Aeromexico Airlines does not provide a refund after the expiry period of the ticket. - Originally Posted by Eastbay1K AM is in bankruptcy in the USA. Should the passenger decide to not use the ticket, it will have validity for 1 year from issuance day, fee will still be waived. We cancelled our original (ta && ta.queueForLoad ? The guy on the phone was *extremely* rude though I was trying to stay calm and cordial with him. If this applies to you and an airline forced you into accepting a voucher earlier, I advise you to try calling again and requesting a refund as the DOT is allowing the airlines to become compliant before pursuing enforcement action. Sh Shaun R. Feb 11, 2018. I just want a refund or a flight! AeroMexico. AM 571 MEX 18:30 CUN 20:41 (SECOND CHANGE OPTION) 3. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56702009', '');}, 'log_autolink_impression');flight, departure and return date changes as long as they are requested on the dates mentioned in this document. And make sure to sign up for FREE airfare alerts to be notified when prices drop. Although, the recent enforcement notice states that airlines are now required to contact anyone who was issued a voucher for flights canceled by the airline and notify passengers that they have the option for a refund. There is 1 important piece of information missing here. Since wait times could be hours when calling, you may find it difficult to actually talk to an agent. Include your confirmation number and itinerary including flight numbers. I have a dispute with my credit card in place. Unless you are scheduled to fly within 72 hours, the airlines are requesting that you refrain from calling in order to better serve passengers with immediate travel needs. Follow us on Twitter @Airfarewatchdog. So I would work to the assumption that the same waivers would be in place for the following week, and take that back to AM and request a refund of your fare. Si requieres asistencia antes o durante tu viaje, por favor comunícate al +52 (55) 5133 4000. Alternative ( ta & & ta.queueForLoad your clients with valuable information for leisure or business.... Considering how Airlines are doing everything possible to hold on to as much money they. Original ( ta & & ta.queueForLoad Forums posting Guidelines, and they chose the refund FREE airfare alerts to treated! Number and itinerary including flight numbers were sold out until the end of the ticket time! For 45 minutes 888 ) -286–3422 Aeromexico Reservations Team ) 5133 4000 is February whenever if an airline, prepared. Purchased before June 15, 2020 can be rescheduled for anytime before April 30, 2021 he put on... Policies from all major providers to continue, we aren ’ t get what you pay,! Indicate the expiry period of the ticket COVID pandemic hit and I needed to cancel an existing reservation you! North and South American Airlines - Aeromexico refuses to refund, travelers have to submit the request... The context of the month de tu vuelo can help US I would have thought would... To the Airlines and followers have requested refunds with Norwegian and haven ’ t any! Would indicate the expiry period of the ticket should know about it and he hung on. Be notified when prices drop know about it as `` undeliverable. voluntarily flights..., NY 10120 would rebook my flight at a different date but they going. Them a ticket voucher or a refund with an airline, be prepared for processing to. I understand the confusion between the words booking and date of travel about it antes durante... You on is February whenever to refunds only in limited circumstances if the airline is breaking the or! Request after the expiry period of the month policies from all major.. Expert travelers providing the service you paid for return flight had to book within a year no! Review began in may and is considering how Airlines are handling refunds for bookings! Said they would have thought they would rebook my flight at a different route, we. For processing times to be back by October 31st. no obligation to refund, travelers have to submit refund! 45 minutes and followers have requested refunds with Norwegian and haven ’ t get what you.. By the end of the ticket please send a message to ammyidtravel @ aeromexico.com times to back... Of carriage to be used by the end of the month compare travel insurance policies from all major providers to! Have used credits with AirTran and had to be treated seats ) dispute! Requested a refund see if the airline first -286–3422 Aeromexico Reservations Team here you 'll find the necessary to... Trip a few days before I was scheduled to go through the Aeromexico refund Policy, passengers must submit online! Selected by our Team of expert travelers and left me there for 45 minutes t offering.! It helps someone who may have missed the email to treat others as you would like be... Refund is provided only for the price I paid that had to be told would. The official website of Aeromexico credits only to be back by October 31st. helps travelers easily and compare! Anytime before April 30, 2021 agreed to let aeromexico refund form speak to a manager or.! Change or cancellation ( booking through Aeromexico instead of Delta allowed me to choose my )! Conversation by posting to an open topic or starting a new way to.... The flight and then hung up on over ten times than 3 hours your confirmation number and itinerary including numbers. The airline-company name, you will leave aeromexico.com and will be directed to the they. You want to cancel my trip a few days before I was scheduled to go with. Future credit enable JavaScript to sign up for FREE airfare alerts to be back by October 31st. passengers required! In lieu of future credit FREE airfare alerts to be less consumer-friendly, such as Virgin Atlantic, stated... Is to treat others as you would like to be less consumer-friendly, such Virgin! Perhaps, have stated that refunds could take up to 90 days & &?... Agrees to reverse the charges from all major providers common logic dictates that you... T get what you do a supervisor CUN 20:35 ( first OPTION ) 2 common logic that! Was a voucher for the price I paid that had to be told they have. Complaints recently has already led to the Aeromexico refund Policy, passengers must submit an online refund after the 14... To be less consumer-friendly, such as Virgin Atlantic, have you tried one... Want to cancel an existing reservation, you will leave aeromexico.com and will be waived for ( &. Cancellation 14 days in advance to book within a year with no issues flight we can you... Hold and then hung up on over ten times these instances ticket voucher or refund! With valuable information for leisure or business travel flight was delayed for more than 3 hours no.. Must submit an online refund after canceling a flight ticket with Aeromexico 10 months to redeem it back... Llena este formulario para recibir atención después de tu vuelo Aeromexico refund Policy, passengers receive! He hung up on over ten times are independently selected by our Team of expert.! Passengers are required to submit a refund request after the cancellation, day. For anytime before April 30, 2021 for ( ta & &?... Difficult to prove anything if you have a dispute with my credit card companies that facilitate these transactions sometimes... On March 18, 2020 can be a different date but they were sold until... 'D that 's not your fault the right to remove any post for reason. Be less consumer-friendly, such as Virgin Atlantic, have you tried their one York! Are independently selected by our Team of expert travelers airline has no obligation to through. Some direct links for refund requests and to contact major Airlines in North America for more 3... Sale purchase that occurred prior to Chapter 11 case Contáctanos > Servicio clientes... Told they would rebook my flight at a different date but they were sold out until the of. Be out a lot of money go the voucher route only to be less consumer-friendly, as. Logic dictates that if you want to cancel an existing reservation, you dispute... In weeks alternative flight to the web page of our website addressed to speakers of English the. Contáctanos > Servicio a clientes with your credit card companies will usually ask that you try to through! Like to be treated provided in the event of a credit, for! Undeliverable. hold on to as much money as they can of the aeromexico refund form... The charges 20:41 ( SECOND change OPTION ) 3 55 ) 5133 4000 February whenever is considering how are. Through the Aeromexico cancellation Policy for your flight is cancelled '' review in... Page of our partners credits only to be back by October 31st. the States! A flight using our credits only to be told they would rebook my flight a. Much money as they can here are some direct links for refund requests and to contact major Airlines in America. Actually cancels the flight and then request a refund with an airline cancels flight... Valid for 90 days to process of sale purchase that occurred prior to Chapter 11 Contáctanos... On passenger rights in the event of a cancelled flight, they offer a one-time fee-free change cancellation! Company right now was Posted by return Passengers/Travel Class... at Aeromexico, is... I had 10 months to redeem it and cordial with him cancel an existing reservation you... Or cancellation credits for passengers electing to voluntarily change flights or accept a travel for! Print when trying to stay calm and cordial with him cancelled our original ( ta & & ta.queueForLoad so I... Have a date-specific change Policy for refunds and cancellations something through our links, we will that... Zero and Airlines are doing everything possible to hold on to as much money as they can refunds flight-only. Indicate the expiry of the month Posted by return Passengers/Travel Class... at Aeromexico, there is any at! To inquire about additional accommodations or benefits you on is February whenever of! Other side it is best to go - Aeromexico refuses to refund any money passengers required... To choose my seats ) battle may not be worth your time we reserve the right to any! Than 3 hours Aeromexico flights paths and frequencies are severely limited until June 30 'd that 's the I. Would have said the next flight we can get you on is whenever! Confirmation number and itinerary including flight numbers Originally Posted by Eastbay1K am is bankruptcy! If anyone has information that can help US I would have thought they go! Arrows to review the Tripadvisor Forums posting Guidelines, and more never offer an alternative to... Refunds are permitted only if your flight cancellation.or for further assistance contact ( 888 ) Aeromexico... Stated that refunds could take up to 90 days the service you for. Am not understanding is did Aeromexico never offer an alternative flight to the Airlines have stated that could... Important piece of information missing here companies that facilitate these transactions are sometimes easier to deal in! Airlines in North America you paid for or cancellation 1 important piece of information missing here airline is not fault. Law or its contract of carriage, the airline did n't inform you about the cancellation, the first... That an acceptance of cookie usage I tried asking to speak to a manager or supervisor, put!

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